Question 1

What does AnchOps help with?

Accepted Answer

AnchOps handles the key back-office tasks that eat up your time: employee scheduling, tip calculations, timecard approvals, and payroll prep. We integrate with Toast POS to automate data sync so you're not re-entering information.

Question 2

How does scheduling work?

Accepted Answer

You create shift positions (like 'AM Server' or 'Closing Bartender'), build weekly templates, and assign employees. Schedules publish with one click. Employees can set availability, request time off, and release shifts - all through the app.

Question 3

Can employees request shift changes?

Accepted Answer

Yes! Employees can release shifts they can't work. The system automatically notifies eligible employees who can pick up the shift, and managers approve with one click. No more group texts.

Question 4

What POS systems does AnchOps integrate with?

Accepted Answer

Currently, AnchOps integrates with Toast POS. We sync employees, orders, payments, and time entries automatically. We focused on Toast first due to its popularity, and may add more integrations based on demand.

Question 5

How do tip calculations work?

Accepted Answer

You configure your tip pools and distribution rules once - which roles participate, how tips are split, any tip-out rules. Then AnchOps calculates automatically based on actual sales and hours worked from Toast.

Question 6

Can I have different tip rules for different locations?

Accepted Answer

Yes, each location has its own settings. You can have completely different tip pools, distribution percentages, and rules per location while managing everything from one dashboard.

Question 7

How do timecards work?

Accepted Answer

Time entries sync from Toast automatically. You review them in a weekly grid view, make any adjustments, and approve in batches. Then export to your payroll processor in the format you need.

Question 8

Can employees see their schedules and tips?

Accepted Answer

Yes, employees log in to view their schedules, check their tip earnings, set their availability, and request time off. The app works great on mobile.

Question 9

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption, secure authentication through Clerk, and role-based access control. Your data is hosted on AWS with enterprise-grade security.

Question 10

Do you offer a free trial?

Accepted Answer

Yes! Sign up for a free trial to see how AnchOps works with your restaurant. You can connect Toast and start building schedules right away.

Question 11

What kind of support do you offer?

Accepted Answer

We provide email support for all customers. We're committed to helping you get set up and get the most out of AnchOps.

Question 12

What if I have multiple locations?

Accepted Answer

AnchOps supports multi-location management. Each location has its own schedules, tip rules, and employees. You manage everything from a single dashboard with consolidated reporting.

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